New Complaint Cell in Sindh Claims Three Day Problem Resolution
Provincial Minister of Sindh, Saeed Ghani announced the launch of a provincial complaint cell at a press conference in his office at the Sindh Secretariat building in Karachi on Tuesday.
The cell will handle complaints from across the province, including those filed with the city’s municipal authorities, municipal district corporations and union councils.
If you have a complaint, you can call 021-99205904 or 021-99205905. You can also WhatsApp your complaint to 0300-0084296.
Also you can register your complain through website
The local government minister said that a mobile application to launch complaints related to civic affairs is also in the works.
He said that the complaints cell will initially operate from 9 am to 5 pm and then extend to a 24-hour facility.
The process is simple. Once you have registered your complaint, you will be assigned a computer generated complaint number. Then, the cell will send its complaint to the directors and additional directors of the departments in question.
They will be given three days to solve the problem. An unresolved complaint will automatically generate an alert in the system against the department in question.
Ghani said that interested officials from all departments will be responsible for resolving complaints within the established time. He warned of strict action in case of any negligence.
The local government minister said he is well aware of the fact that thousands of complaints will be received daily.
“I will personally supervise the complaints and the performance of the authorities involved,” he said, admitting that the civic organizations are not functioning satisfactorily.
“There is room for improvement to improve performance,” he said.
Ghani said the garbage collection system is improving in Karachi, claiming that deputy commissioners were monitoring the system at the district level.
Commenting on the financial crisis of Karachi Metropolitan Corporation, Ghani said that the corporation has the responsibility to pay its employees and electricity bills to K-Electric. The Sindh government is paying Rs430 million to KMC as a grant each month, he said.
“The court of first instance has ordered the release of Rs580 million to KMC so that it can pay its outstanding electricity bills. From this, the provincial government has already released Rs340 million. The remaining amount will be released soon, “said Ghani.